Terms and Conditions
Welcome to 5 Star Apparel! These Terms of Use (“Terms”) govern your access to and use of our website and services. By using our website, placing an order, or interacting with our services, you agree to comply with and be bound by these Terms.
1. Definitions
We collect three types of information:
- “Website”: Refers to fivestarsapparel.net and its subdomains.
- “User”: Any individual or entity accessing or using our Website or Services.
- “Services”: Includes custom embroidery, screen printing, patch creation, and other apparel decoration solutions offered by 5 Star Apparel.
2. User Obligations
By using our Website or Services, you agree to:
- Provide accurate and complete information when placing an order.
- Review and approve all proofs carefully before production begins.
- Make timely payments in accordance with agreed-upon terms.
- Refrain from submitting artwork or designs that infringe on third-party rights.
3. Orders and Production
- Minimum order quantities apply:
- 12 pieces for embroidery
- 24 pieces for screen printing
- 50 pieces for patches
- Orders will not begin production until full or partial payment is received and proofs are approved.
- Once a design is approved, changes may require additional time and costs.
4. Pricing and Payment
- All prices are subject to change without notice.
- Payment is required before production begins, unless prior arrangements have been made.
- We accept Visa, Master Card & Discover.
5. Artwork and Proofs
- Users are responsible for submitting correct and print-ready artwork.
- We will provide a digital proof or physical sample (if requested) for approval before production.
- Production will not commence until proof approval is confirmed.
6. Turnaround Time
- Standard turnaround is 7-10 business days after proof approval.-ready artwork.
- Rush services are available for an additional fee.
- Large or complex orders may require extended lead times.
7. Shipping and Pickup
- Orders may be picked up locally or shipped nationwide.
- Shipping fees will be outlined in your quote.
- 5 Star Apparel is not responsible for shipping delays caused by carriers.
8. Returns and Refunds
- Due to the custom nature of our products, all sales are final.
- We will replace or correct items with production defects or quality issues.
- Issues must be reported within 7 days of receiving your order.
9. Intellectual Property
By submitting artwork, you confirm that:
- You own the rights to the submitted designs or
- You have obtained proper authorization from the copyright holder.
We reserve the right to refuse production of copyrighted or offensive material.
10. Limitation of Liability
5 Star Apparel is not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits or business opportunities
- Missed deadlines due to incorrect information, delayed approvals, or third-party delays
11. Governing Law
These Terms are governed by the laws of the State of California. Any disputes will be resolved in accordance with these laws.
12. Contact Us
For questions regarding these Terms or your order, please contact us at:
Email: 5starsembroidery@gmail.com
Phone: (530) 957-7824
Address: 4050 Durock Road • Suite 12 Shingle Springs, CA 95682