Ordering Information
5 Star Apparel has been working hard to promote you since 1995. Until 2019, we were known as “5 Star Embroidery” and expanded our business from wholesale only to include servicing retail customers. Our decades of experience and outstanding reputation means you can rely on us to expertly print your logo on almost anything!
Our priorities have always been to provide the very best quality, value and customer service.
See below for important information you need before ordering!
Art Work
Your finished work looks only as good as the art file submitted: images should be high-resolution and copyright-free. If your logo or artwork is too low-quality to use, we will alert you if we can fix it for an extra charge.
- Your art file (A full color art file: pdf, jpg, eps, Adobe or Corel. Clean, clear art is what is required.)
Ordering Embroidery
- Logo or artwork that has been digitized. We provide this for an extra charge.
- Details of garments to be stitched: Style #, item color, breakdown of quantity per size
- Thread colors: how many and color # (see embroidery page for thread choices).
- Confirmed location of where your logo will be sewn
- Minimum quantites are 12 pieces. Price breaks are for quantitites of 12, 24, 48, 96, 192 and 384. Caps and garments are run separately, so price break cannot be combined.
Ordering Screen Printing
- The number of colors in your logo(s)
- Details of garments to be printed: Style #, sizes, and breakdown of quantity per size
- The number of locations you are printing on the garment
- Whether you are printing on dark garments vs light garments
- The total number of garments you are printing with the same logo(s)
- The first time you print a logo, there will be one-time setup charges. If you can provide high-quality Vector art, this will minimize the setup cost.
- Minimum order is 12 pieces. Price breaks are for quantitites of 12, 24, 48, 96, 192 and 384. Caps and garments are run separately, so price break cannot be combined.
Ordering Custom Patches
- A full color art file: pdf, jpg, eps, Adobe or Corel. Clean, clear art is what is required.
- Indicate EXACT color matches of stitching and provide PMS Color # if available.
- Indicate: Quantity, Color of Twill Backing, Type of Edging desired and adhesive
- The dimensions your patch will be: height and width
- Stipulate full embroidery vs. twill background showing through
Payment & Approval
50% Payment Deposit due at the time of order. We accept Visa, Master Card & Discover. You may call the office at 530-957-7824 with credit card info.
- After your order has been processed, you will receive a digital proof for approval. Confirmed and signed return of this proof must occur before your job is produced.
- Normal turn-around for embroidery or screen printed garments is 2-3 weeks. A rush charge may be applied for quicker production times.
Delivery
Payment in full must be received before delivery. We accept Visa, Master Card & Discover. You may call the office at 530-957-7824 with credit card info.
- Applicable Sales Tax will be added to invoice and must be paid prior to delivery.
- Orders may be picked up at our plant to save money
- Shipping: we deliver bulk to your address, or can drop-ship to clients for an extra fee. Several hipping options and carrier choices are available (call the office for details). Freight charges are extra and must be paid before delivery.
Steps
How it works:
• Do you know what you want and have the artwork?
Click on any section below to get details about how to order.
• Don't know what you want?
Explore our online catalog to choose garments or accessories.
01
Design
• ART. Upload your files.
• Garment/Accessory: Choose from thousands of styles & colors.
• Quantity: How many do you need?
02
• INK or THREAD: choose colors (see embroidery or screen printing pages).
• SPECIAL processes: metallics, embossed, full-color separations, etc.
• APPROVAL: send it to printing!
03
Delivery
• Your Location: we offer several delivery options and packaging choices.
• Our Plant: pick it up and save.
• Drop-shipped to your customers direct.
Keep In Touch
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F.A.Q.
If I attach my artwork or logo, can you prepare it for print or embroidery? Does it cost extra?
Our Design Team will review your artwork or logo to determine if it is acceptable to be printed or stitched.
For good results, artwork must be of a high resolution and good quality: at least 300 dpi and vector files preferred.
Colored or black and white art for screen printing must be in well-defined areas and created specifically for screen printing (we recommend your art be professionally created). If your art must be modified or separated, there will be an extra charge.
Embroidery images must be digitized before stitching (made into thousands of stitches and separated into colors). There is a one-time charge for creating this file per size and use of art. Other factors and charges may apply.
Once made, can my art be used again without extra charge?
Depending upon size, color changes and digital factors, this may be possible. Silk screens are reused, but the film may exist.
Please upload your art, and mention a previous order number if you want our design/quote team to consider this possibility. Describe the use and details of your previous job thoroughly on the contact form or call the office.
If I order Custom Patches, can you apply them to products and garments?
Depending upon the kind of application, this may be possible. We also have sewing professionals available to refer you to, if we cannot fulfill this request.
How long will my job take to complete?
We pride ourselves on our excellent fulfillment record. Each job has completion factors that affect when you will receive your garments or accessories. These may include:
• Complexity of artwork, or number of colors
• Large quantities that take longer to process.
• Art of poor quality that needs to be revised or recreated.
• Delays in manufacture beyond our control to obtain your garments or accessories to apply your logo to. (We may inform you of possible alternate choices, if necessary).